Here at Sure Clean Systems we are dedicated to providing the customer with the best service and after sales care possible. Our aim is help your transition from traditional to water-fed to be as easy as possible with quality, tried and tested products. We try to supply all information on the website but if you need any further information please contact us.
Our Contact details:
Sure Clean Systems
Omagh Business Centre
Gortrush Industrial Estate
Great Northern Road
International Tel: +44 (0)28 8224 0730
Making A Purchase
Feel free to browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. By placing your order online you are agreeing to the following terms and conditions.
If you wish to place your order over the telephone or email you agree to the following terms and conditions as well.
When you have placed your online order you will receive email confirmation of your order.
We accept Visa, MasterCard, Visa debit, and PayPal. You may send your credit card information via phone, fax, mail or over the Internet. All goods will be charged in GBP. It is company policy not to accept cheques.
In the case of a price change we will contact you first to see if you wish to proceed with the transaction.
If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to re order all money will be refunded.
Shipping And Handling
We ship with a next day service with Royal Mail or Courier in Ireland and 2 day delivery service in mainland UK. Minimum postage is £3 +vat.
Shipping will only be done through those two methods. No other service including ‘Parcel Motel’ or equivalent will be accepted.
Please note at this time we only ship to UK and Ireland. For other countries please contact the office for shipping prices.
Free shipping does not apply to all products but items not qualifying for free shipping will be clearly marked.
We will normally dispatch your order to you in 1 to 3 business days with Royal Mail or Courier. International orders are generally shipped in under 7 days. Whilst we try to meet all our orders, we cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time as we are at the mercy of the shipping company but we can provide tracking numbers so you can track your order once it leaves us. All orders are subject to availability.
Orders placed after 12pm are not guaranteed to be dispatched the same day.
DAMAGE/LOSS IN TRANSIT/NON DELIVERY
DPD – It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, and loss in transit or late delivery must be made within 24 hours of the delivery date. If not, the note should be amended accordingly before signature. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.
Items that arrive from DPD must be carefully inspected, if ANY evidence of damage is apparent, the goods must be signed for as “evidence of damage”, unless this is done we can accept no liability for damages or losses. Having signed in such a way, you as the client must then report such damage to us within 24 hours or we are unable to register a claim on your behalf.
Any items sent via Royal Mail that arrive damaged or are lost in transit will need to be claimed for against Royal Mail directly. In the case of lost items, Royal Mail does not consider a claim before 15 working days have passed. Once 15 days have passed a claim can be sent to Royal Mail. Please inform the Office and they will help you with your claim. Sureclean Systems are not liable for replacing lost items sent via Royal Mail as it is Royal Mail who are providing the delivery service, they have their own procedures for lost or damaged goods and are liable to sort out a claim. Sureclean Systems will be happy to assist you in your claim with Royal Mail. If you wish to upgrade to DPD courier delivery (insured and tracked delivery), please select the appropriate option at Checkout.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If you have a European vat number please contact us.
Credit Card Security
All credit card numbers are encrypted in the Paypal or Cardsave software when the order is placed using 128 bit encryption. They are not held in clear text on any web site, and no credit card information is stored on this website. Any subsequent orders placed over the telephone will have payment taken from original payment method.
All of our products come with a 28 day Return-To-Base warranty for manufacturing defects. Goods out of packaging will only be refunded if it is shown that they are materially faulty, if this is the case please contact us first.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)28 8224 0730 or write to us at Sure Clean Systems, Unit E10, Omagh Business Centre, Gortrush Industrial Estate, Great Northern Road, Omagh, Co Tyrone BT78 5LU
Please see https://surecleansystems.com/privacy-policy/ for more information
Faulty goods must be returned to us within 7 days for refund or replacement. We need written description of fault before items are returned. This can be via text or email. Please ring us on 028 82240730, Monday -Thursday, 9.15am-5.00pm to arrange a return.
Shipping costs will not be refunded on orders returned unless faulty and within 7 days of purchase.
The customer is liable to pay shipping on goods returned if they change their mind on an item.
Faulty goods to be returned by customer for inspection and if found faulty return shipping will be refunded.
Once items have been used for more than 30days the original shipping cost will not be refunded only the cost to return the goods to Sureclean Systems.
All products remain the property of Sure Clean Systems until paid in full. Invoices to be paid within 30 days. If telephone orders are placed and not paid for at time of goods received we reserve the right to take payment from card details stored from previous orders. On initial order it is explained that card details are stored and will be used for all subsequent orders placed with Sureclean. If this is not agreeable then you need to inform us of this in writing before subsequent orders are placed.
Once you place an order you agree to these payment terms unless other terms have been agreed in writing.